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FAQ

For your convenience, we've listed answers to our more frequently asked questions. Should you need more information, please feel free to visit our Contact Us page and send us an email. 

What length chain should I order?

For teens and average sized adults wanting below collar bone length, please order 16" (40 cm). For mid chest length, please order 18" (45 cm). For a fuller body type or longer necklace please order longer 20" (50cm) chains.

How can I cancel or update an order I placed online?

To cancel or change an order, please send us a message through the Contact Us page. Please note that any order changes will need to be made within the first 24 hours of the order being placed. We cannot guarantee that we will still be able to make the change since most orders are packaged and shipped within the first 24 hours of being ordered.

What is the status of my order?

Yes, all orders can be tracked. Simply log into your account through our website. You will find all of your order history in your account page, along with any applicable tracking numbers. Alternatively, you will receive an email upon shipping which will contain your tracking number and track at www.USPS.com. 

What are the differences between gold-plated, gold vermeil, and gold-filled?

Gold-plated: A base metal such as steel or brass is dipped into a bath of electroplating solution, with a lump of solid gold. When an electric current is applied, a thin layer of gold is deposited on the metal. Since the plating is quite thin, the plate (and the color) can wear off.

Sterling Silver: is a mixture of pure silver and some other metal, usually copper. The resulting alloy gives the silver strength. The standard is at least 92.5% silver.

Vermeil: (Pronounced: Vermay) is sterling silver that has been plated with 1-2 microns of gold. Most of our vermeil is plated with 18K-24K gold. This is a good combination for those with allergy to normal, plated jewelry items. The difference between vermeil, and gold-filled, is in the thickness of the gold and the base metal used. In vermeil, the base is sterling silver.

Gold-filled: also called rolled-gold. These jewelry items are not actually filled with gold. They are made of brass covered by sheets of gold in a mechanical bonding process. Effectively a thick coat of gold: the gold content is 5% or 1/20 of the total weight. Usually made with 14k gold, it is hard wearing. With reasonable care it will not peel or flake, and should last as long as solid 14k gold jewelry. It is safe for most people with sensitive skin

Gold Purity – Karats: The karat is A measure of how much gold is in an alloy, or gold-blend. A measure of 1 Karat is where there is 1 part of pure gold and 23 parts of metal alloy - or 4% gold. So 24K is 100% pure gold. 9K is 37%, 14K is 58%, 18K is 75%

Is it safe to order from you over the Internet?

Your personal information and security ordering online is a top priority. We utilize the most current security measures available to ensure you have a safe shopping experience anytime you shop our online store.

How does your site protect my privacy?

Persons who communicate with us, and supply us with an email address, may receive future communications by email only if they have requested to do so. If you do not wish to receive email messages simply send us a message via our Contact Us page to remove yourself from our mailing list at any time. Be assured that your email address will never be sold or disclosed to any other parties. View our Privacy Policy for more information.


How often is your website updated for inventory availability?

We are updating current inventory continuously, often on a daily basis. If an item is on backorder there will be an expected ship date on the product page. If an item is out of stock a message stating "Sorry, this item is temporarily out of stock" will be displayed on the product page.