Rachael Ryen warmly welcomes custom jewelry requests. From engagement rings to anniversary gifts, we strive to help you create the perfect piece to celebrate in style. Please email us for more information.
If you have a special request regarding a Rachael Ryen jewelry design please contact us and we’ll do our best to assist you. Below is a list of the common special order requests we encounter along with a schedule of fees or premiums associated with these special order types:
Lengthening a Necklace or Bracelet
20% charge (in addition to the initial cost of the piece) plus the cost of any additional parts
Shortening a Necklace or Bracelet
Changing the Metal Finish
No charge between rose gold vermeil, gold vermeil, and sterling silver (where available).
Replacing a Lost Earring/“Make-a-Mate”
One-half of the current retail price of the earring set for which a match is requested (not available for sale or clearance items)
We request that you allow up to four weeks for delivery of any special orders. Please note, special orders are not returnable or refundable unless there is a defect in the manufacturing. All special orders must be paid for in advance.